Guaranteed, because it’s measured.

Nous measures its own impact from timestamps generated inside the platform — when a lead arrives and when it is first answered, when a proposal is opened and when it is sent, when a report is requested and when it is delivered. Nobody keys these in; they are recorded as the work happens.

Because the same events are recorded before and after go-live, the before-and-after comparison is computed by the system and shown on the client’s own dashboard. Norvan and the client look at the same numbers.

The baseline is taken from the client’s existing records for the period agreed at Diagnose — typically the ninety days before go-live, or the longest recent period for which reliable timestamps exist. Where no timestamps exist for an activity, a baseline is established during the first two weeks after go-live, before Nous begins acting on that activity.

TODO: commercial review — confirm the default baseline window and the fallback method.

Within ninety days of go-live, measured against the baseline, Nous is expected to deliver:

• 70%faster proposal creation — time from a proposal being opened to it being sent
• 80%faster report creation — time from a report being requested to it being delivered
• 90%faster lead response — time from a lead arriving to the first substantive reply

Each target is a median improvement across the activity in question, not a single best case. Targets apply to the dimensions and engines that are active in the client’s configuration.

Norvan’s fees are structured so that most of the value is paid on measured outcomes. If, at the end of the ninety-day window, the platform has not reached the agreed targets, the outcome-linked portion of the fee is not charged. What remains is the platform and deployment fee that covers the work already done to configure and run Nous. That is the “almost nothing”.

If the platform exceeds the targets, the outcome-linked portion is paid in full. The client agreement states the exact split, the measurement window, and the review process. TODO: commercial review — insert the standard split and the review mechanism.

The guarantee does not cover activities Nous was not configured to run, periods when the client withheld the data or access needed to run them, delays caused by third-party systems Nous depends on, or changes the client makes to its own process that alter what is being measured. It also does not cover business outcomes beyond the measured activity — for example, whether a faster proposal is won.

TODO: commercial review — confirm the exclusion list against the client agreement.

This page explains the mechanism. The binding terms are in the client agreement. If anything here differs from that agreement, the agreement governs. See also the Terms of Use and the Services page.